You agree to pay all fees associated with the use of our Services as described in your invoice and any contract agreements.  Payments not made within 15 days of the due date will result in the cancellation of service. You must keep a valid payment method on file with Big Brain to pay for all recurring and ongoing fees. Big Brain will charge applicable fees to any valid payment method that you authorize, and Big Brain will continue to charge the Authorized Payment Method for applicable fees until this Agreement is terminated, and any and all outstanding fees have been paid in full.

Except as otherwise specified below, all sales are final, non-refundable, and non-returnable.

• Monthly Subscription Services:  Clients may cancel their subscription by sending an email to [email protected] at least 30 days prior to the end of their subscription.  No refunds or prorated amounts are given.

• Annual Subscription Services:  Clients may cancel their subscription  by sending an email to [email protected] at least 30 days prior to the end of their subscription.  No refunds will be given for any unused periods.

Big Brain may terminate its Subscription or Service Agreement with Client at any time and for any reason upon providing thirty (30) days’ written notice to Client, however if Client is in violation of these Terms and Conditions, Big Brain will terminate Client’s Agreement without notice.  If Client is in violation of these Terms and Conditions, no refund shall be given for any unused portion of their subscription or service..  If Big Brain terminates the Agreement with Client and Client is not in violation of these Terms and Conditions, then the Client will be refunded a prorated amount for any unused portion of their subscription or service.

Once a Client’s subscription gets cancelled, by the Client or by Big Brain, all of the Client’s content and customer information will be completely deleted from our system and is non-recoverable.  If the Client wishes to retain their customer data, Client should download it to their own systems prior to cancellation. Big Brain is not liable for any of the Client's lost content or customer data.

Termination of the Agreement will result in the loss of all Client’s content including but not limited to their website, landing pages, phone numbers used in our system, automations created and marketing emails.  As noted above, the Client will have access to download all of their customer information, as long as it has been downloaded prior to the termination of the Agreement.

• SMS, Telephone and Email Usage Fees: Any fees associated with SMS, Telephone and email usage are non-refundable.

• Products Built and Services Rendered:  These are non-refundable, except in the case that such product or service does not work as promised by the Agreement.  In such a case, the Client must notify Big Brain and give them thirty (30) days to remedy the issue.  If the product or service still does not work as promised by the Agreement, the Client may request a refund, which will then be issued within 10 days.

• Client Disputes:  Should client have a payment dispute for any reason, please contact our Finance Department at [email protected] .  We will get back to you within 24 hours to help resolve the issue and refund your payment within 10 business days if appropriate.